Zentisys
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Zentisys
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Automation
Auto-triage for ITSM—routes, prioritizes, and drafts first responses.
TriageIQ reads incoming tickets, maps them to categories, suggests priority based on impact keywords, and drafts first responses from runbooks. On-call gets fewer misrouted pages—service desk sees suggested fields before save. Everything is logged for model improvement.
Snapshot signals we optimize for on this engagement—useful for stakeholders comparing fit and scope.
Phased cadence—discovery through hardening—so expectations stay aligned with risk and learning cycles.
Corpus
Historical tickets labeled with SMEs.
Shadow
Suggested routes without automation.
Act
Auto-route high confidence cohorts.
Low-confidence items never auto-close—only route.
CI tests on classification drift weekly.
Mean time to route drops measurably within first sprint.
Additional UI captured in desktop framing—same product, more surface area.
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